ClickFree C6 Portable External 2 TB 3.5 Hard Drive

Clickfree c6 not working as advertised

Strengths: quiet

Weakness: doesn't plug and play, crashes, doesn't backup external drive

This product is advertised as plug in and it does it's backup automatically. This is not the case. I had to open the exe file to get it to run and then it crashed after backing up 1% of my files. I tried many trouble shooting proceedures like rebooting my computer, reinstalling the clickfree, trying different usb ports including both 2.0 and 3.0 ports that I knew worked etc. to no avail. I...
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This product is advertised as plug in and it does it's backup automatically. This is not the case. I had to open the exe file to get it to run and then it crashed after backing up 1% of my files. I tried many trouble shooting proceedures like rebooting my computer, reinstalling the clickfree, trying different usb ports including both 2.0 and 3.0 ports that I knew worked etc. to no avail. I tried all the troubleshooting tips from the clickfree web site as well (only very basic tips there). Only then did I call customer support. After waiting almost an hour listening to the same tips from their web site over and over again. Finally, I got to talk to a real person who it turns out didn't seem to know their own product very well. His only idea as to why the click free wasn't working properly was that my usb port wasn't working correctly or that there was something wrong with my computer. He then asked me what system I was running(win 7 64bit) I explained that I had a 6 month old Dell XPS which was working fine and that I had no trouble using the usb ports for other peripherals. He didn't even ask me what type I tried, although I did try some flash drives, my phone, ipod as well as a seagate drive which all worked fine. He kept suggesting that my problem was with my usb and then asked me if my drive was plugged in. Really? Finally he suggested that I call the company I purchased the Clickfree from to see if they could help me. If you have any problems with your clickfree don't bother calling the company as it will only frustrate you more. Out of desperation I called the vendor I purchased the clickfree from who suggested that before sending the clickfree back for replacement or refund I try to backup only a few files to see if that worked. When I looked to see what the clickfree was backing up so I could select a few folders I noticed that my other external drive was selected for backup in addition to my c drive. I deselected that drive and again started the clickfree backup process and as of this writing it hasn't crashed yet. Right now it is showing 19% backed up. Maybe this will solve the problem. Obviously, if it won't back up drives except for the c drive it isn't backing up my whole computer. I will be returning this product (after seeing if it does in fact backup my c drive as I am curious to see if this in fact works)

By greg9999 - Mar 15, 2012