Victoria's Secret

Victoria's Secret reviews

Outstanding
Outstanding: 9.0/10
244,626 customers have rated this store since 2000
Customer Certified
Victoria's Secret
  • Address: 8655 East Broad Street Reynoldsburg, OH, 43068-9715, UNITED STATES
  • Tel: (800) 970-1109

Victoria's Secret offers a wide variety of Bras & Panties, Sleepwear & Robes, Lingerie, Bath & Fragrance, and Satin Bedding in their online store. Shoppers are encouraged to sign up for a free account to make shopping online faster and easier by saving shipping and billing preferences. Members may also save their shopping bag for up to 48 hours before checking out. The site features a Bra Salon for fitting and styling advice, as well as the Glam Lounge where visitors can see recent show clips and photo shoots.

Ordering Methods

  • Online
  • Phone (800) 888-8200
  • Toll Free (800) 888-8200

Special Features

  • Confidential by Customer Request
  • Live Customer Service Rep.
  • Online Ordering Shopping Cart
  • Secure Ordering/Payment
  • Search on Site
  • You Must Register
  • Gift Services

Delivery Methods

  • Priority Next Day Air
  • Standard Next Day Air
  • First Class Air (2-3 days)
  • International Express Air
  • International Regular Air

Payment Methods

  • American Express
  • Discover
  • Mastercard
  • Visa
  • Other Victoria's Secret Card

Victoria's Secret ratings

Summary

  • Overall rating
    9.0 /10
  • Would shop here again
    9.1 /10
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Shopping experience

  • Ease of finding what you’re looking for
    8.6 /10
  • Product selection
    8.4 /10
  • Clarity of product information
    8.8 /10
  • Product availability
    8.5 /10
  • Prices relative to other online retailers
    7.9 /10
  • Design of site
    9.0 /10
  • Shipping charges
    7.5 /10
  • Variety of shipping options
    8.4 /10
  • Charges stated clearly
    8.9 /10
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After order has been received

  • Order tracking
    9.2 /10
  • On time delivery
    9.3 /10
  • Customer support
    9.0 /10
  • Product met expectation
    9.0 /10
Reviews

Customer reviews for Victoria's Secret

  • 10/10 Review by: Verified customer

    There were more things I would have liked too order but they didn't have my size and in fact they were new items

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  • 9/10 Review by: Tinushja

    The sizes wrong meaning they fit smaller than other brands.

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  • 10/10 Review by: Chez Marie

    Hello. Your bra sizes chart information is confusing at best. Neither Victoria or PINK charts help to understand your companies ideas of 'unique' measurements systems. Having pictures of bras on live models shows well how styles will look, the kind...

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  • 10/10 Review by: Sassygirl

    This place is great! I love the lingerie bras panties leggings everything!

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  • 1/10 Review by: Verified customer

    I'm extremely disappointed with your company because I use to order the pear glacé lotion and has been discontinued. I've been on eBay and Amazon to see if they would have any but I've been told that the product is very much in demand and they...

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  • 6/10 Review by: Maria

    Could not verify size selected when viewing my shopping cart.

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  • 7/10 Review by: C.Mac

    While a lot have smaller, many young women have large breasts. I often see a cute "PINK" bra that I would like to purchase, and soon find out it is not even made in my size. I find this unfair and very frustrating. I would like to continue my...

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  • 10/10 Review by: megs

    I wish there was a Canadian site where Canadians didn't have to pay higher shipping prices. I also wish that there wouldn't be as many pictures advertising products so that you could get to what your looking for faster.

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  • 10/10 Review by: KimmyK

    One of my favorite places to shop. I've always been pleased with all my purchases from Victoria's Secret. They have the best panties and bras, and I love all their perfumes too.

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  • 9/10 Review by: KIKIS

    I LIKE VICTORIA'S SECRET PRODUCTS, EVEN THOUGH PRICES ARE HIGH FOR A PAIR OF LEGGINGS WHEN OTHER BRANCHES HAVE KIND OF THE SAME QUALITIES OF PRODUCTS FOR A LOWER PRICE

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    REALLY NICE T-SHIRT THAT RECEIVED, LOVE THE COLORS AND THE WAY IT FITS ON ME

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